How long will it take for my order to arrive?
Pottery that’s in our studio will ship within three (3) days of receiving the order. When the package is ready to ship an email will be sent to the email listed on the order form with a USPS tracking number.
Please note any special needs in the ‘Comments’ section.
For information of shipping outside the continental US, see ‘How is my order shipped’ below
HOW IS MORE ORDER SHIPPED AND HOW MUCH DOES IT COST
All products are shipped from our Wisconsin studio to anywhere in the continental US via USPS Priority Mail.
Shipping costs are calculated based on the order amount at checkout
Please let us know of any special shipping requests in the ‘Comments’ section or email us ellisonbaypottery@gmail.com
We do ship outside of the country using PackNShip. Contact us directly to discuss this option.
CAN I REQUEST FASTER SHIPPING
Yes. Please use the ‘Comments’ section at the end of the order form to specify what type of shipping you want and we’ll contact you with the total cost via email.
HOW CAN I PAY FOR MY ORDER
All orders placed in our shop can be paid for with your Visa, Mastercard, American Express, Discover, Diner’s Club or JCB. PayPal is also accepted. Your credit card is charged when the order is processed.
HOW IS MY ORDER CONFIRMED
All orders placed in the online store are confirmed by email
WHAT IS YOUR RETURN POLICY
Your satisfaction with our products is very important to us. If your purchase fails to meet your expectations, we gladly accept returns according to the following policies:
Item damaged in shipment: Every order is packed carefully with high-quality cardboard and bubble bags to ensure that all items arrive are your door safely. In the rare event that your order is damaged during shipping, please contact us promptly so we can schedule production for a replacement. Handmade items are custom made and replacements require production time before they can be scheduled for shipment.
Item purchased by you: Except for special commissions, if you are dissatisfied with your purchase once you receive it, within 14 days of it’s receipt, you may return the item. Upon receipt of the item in salable condition, we will replace the item with and item of equal value OR credit your purchase based on the original form of payment. (Please note that original shipping fees are non-refundable, and we do not cover the cost of return shipping.)
Item received as a gift: Should you wish to return an item received as a gift, please send back the item to us with 14 days of its receipt. We will gladly accept return of the item in salable condition and either replace the item with an item of equal value OR credit your purchase based on the original form of payment. (Please note that original shipping fees are non-refundable, and we do not cover the cost of return shipping.)
WILL MY INFORMATION BE SAFE ONCE I PLACE AN ORDER FROM YOUR SITE?
Ellison Bay Pottery Studios is an official Shopify merchant and uses their technology to process all online orders. All Shopify stores us SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed at the bottom of most browsers windows during SSL transactions that involved credit cards and other forms of payment.
Orders paces via our online store are also certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process or transit cardholder data.
EllisonBayPotteryStudios.com will never spam, sell, or contact you via the email address you provide unless it is explicitly related to the order you have placed. CLICK HERE FOR OUR FULL PRIVACY POLICY